If we fail to meet our service level commitments or fail to meet your expectations then please make a complaint by using our complaint email address firstname.lastname@example.org and provide as much detail as possible. Your complaint will be treated seriously and will be assigned to a senior manager until it is resolved.
If your complaint is regarding .UK domain registrations, renewals or expiry and is not resolved to your satisfaction you may escalate the complaint to Nominet or you can request a free domain transfer to a registrar of your choice.
Service Levels for Complaints
We will acknowledge a complaint by email within 3 working days of receiving it. At the time of acknowledgement you will then be given a login to our tracking system so that you can view the complaint’s progress at any time and update it with additional information you may feel is pertinent to the complaint or complaint process.